Frequently Asked Questions

From the receipt of the order it takes up to 2 working days to ship the product and 3-5 days (Monday-Saturday) to deliver it to your provided UK address. However, delivery times may vary depending on the number of items purchased, shipping country, stock levels and if the customer requires personalisation services. Therefore, please refer to the checkout and your shipping confirmation for specific timings and other information.

Orders from TCC can be delivered to addresses in the UK and internationally. However, please note that for international deliveries it is your responsibility to pay any applicable import taxes and to ensure that the products being delivered adhere to your country’s import laws.

After placing an order, invoices are sent automatically to your provided email address. However, in case of a technical or other error, you can enquire our customer service to resend you a copy of invoice to your preferred email address.

For any other questions, please refer to our Customer Help page.

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