FAQ

TCC is an online retailer selling clothing, accessories of some of the most prestigious organisations around the globe. Browse our range here [hyperlink to homepage].

All of our products are made by our parent company – Toye, Kenning & Spencer – which is located in Birmingham, UK.

Please visit our contact page or drop us a line at [email protected].

Type in keywords that describe your product into the search bar and filter through the search results. Alternatively, click through our categories and apply filters to navigate to the your desired product.

You can still order items that are out of stock. One of our sales reps, will follow you up with the indicative times of manufacturing and delivery of your purchased product.

Unfortunately, it’s not possible to make changes to your order after it’s been placed. If you made a mistake or simply changed your mind, we recommend cancelling the order and placing a new one. You can contact our customer service via [email protected] to cancel your order.

From the receipt of the order it takes up to 2 working days to ship the product and 3-5 days (Monday-Saturday) to deliver it to your provided UK address. However, delivery times may vary depending on the number of items purchased, shipping country, stock levels and if the customer requires personalisation services. Therefore, please refer to the checkout and your shipping confirmation for specific timings and other information.

All UK orders are shipped by Royal Mail First Class or DPD, whilst for deliveries outside of the United Kingdom we use DHL.

Yes/No? – Charles/Elina to confirm.

Orders from TCC can be delivered to addresses in the UK and internationally. However, please note that for international deliveries it is your responsibility to pay any applicable import taxes and to ensure that the products being delivered adhere to your country’s import laws.

We currently accept a range of credit and debit card payments, including Visa® and MasterCard®. There is however a £5 minimum order value.

After placing an order, invoices are sent automatically to your provided email address. However, in case of a technical or other error, you can enquire our customer service to resend you a copy of invoice to your preferred email address.

As long as an item is still in its original condition and packaging, you can return the item to us for a full refund within 28 days of the item being delivered to you. However, anything that is made to order, bespoke or cut to length is excluded from the returns policy and can’t be returned.

To start the return and refunds process, please email us at [email protected] within 7 working days of you receiving the goods. Our customer support team will then follow you up with specific instructions.

We issue full refunds within 30 days of receiving the goods.

We’re very sorry if your item arrived damaged or defective. You can make a claim for the item by emailing us at [email protected], and our customer support team will be able to advise you further.