General

What is TCC?
TCC is an online retailer selling clothing, accessories of some of the most prestigious organisations around the globe. Browse our range here [hyperlink to homepage].
Where are the products made?

All of our products are made by our parent company – Toye, Kenning & Spencer – which is located in Birmingham, UK.

How can I contact you?

Please visit our contact page or drop us a line at support@toye.com.

Orders

How do I search for a specific product?

Type in keywords that describe your product into the search bar and filter through the search results. Alternatively, click through our categories and apply filters to navigate to the your desired product.

What if an item is out of stock?

You can still order items that are out of stock. One of our sales reps, will follow you up with the indicative times of manufacturing and delivery of your purchased product.

Can I modify my order after it has been placed?

Unfortunately, it’s not possible to make changes to your order after it’s been placed. If you made a mistake or simply changed your mind, we recommend cancelling the order and placing a new one. You can contact our customer service via support@toye.com to cancel your order.

Delivery

Where is my order?

From the receipt of the order it takes up to 2 working days to ship the product and 3-5 days (Monday-Saturday) to deliver it to your provided UK address. However, delivery times may vary depending on the number of items purchased, shipping country, stock levels and if the customer requires personalisation services. Therefore, please refer to the checkout and your shipping confirmation for specific timings and other information.

What delivery options are available?

All UK orders are shipped by Royal Mail First Class or DPD, whilst for deliveries outside of the United Kingdom we use DHL.

Is Click & Collect delivery available?

Yes/No? – Charles/Elina to confirm.

Where does TCC deliver to?

Orders from TCC can be delivered to addresses in the UK and internationally. However, please note that for international deliveries it is your responsibility to pay any applicable import taxes and to ensure that the products being delivered adhere to your country’s import laws.

Payments

Which payment methods are available?

We currently accept a range of credit and debit card payments, including Visa® and MasterCard®. There is however a £5 minimum order value.

How can I get a copy of invoice?

After placing an order, invoices are sent automatically to your provided email address. However, in case of a technical or other error, you can enquire our customer service to resend you a copy of invoice to your preferred email address.

Returns & Refunds

How do I return my order?

As long as an item is still in its original condition and packaging, you can return the item to us for a full refund within 28 days of the item being delivered to you. However, anything that is made to order, bespoke or cut to length is excluded from the returns policy and can’t be returned.

To start the return and refunds process, please email us at support@toye.com within 7 working days of you receiving the goods. Our customer support team will then follow you up with specific instructions.

How long does it take to get my money back?

We issue full refunds within 30 days of receiving the goods.

What if the item I ordered is damaged or defective?

We’re very sorry if your item arrived damaged or defective. You can make a claim for the item by emailing us at support@toye.com, and our customer support team will be able to advise you further.